Frequently Asked Questions

Below is a list of commonly-asked questions across a variety of categories.

If you have a question that we haven’t answered here, please feel free to send us a note at customersupport.shop@spotango.com at any time. We’ll get back to you as quickly as possible!

 

1.What is Spotango ?

Spotango operates a growing network of online and physical pop-up store stations featuring an ever-changing dynamic selection of brands and products.

The company’s innovative, short-term retail pop-up concept is setting a new global standard by creating an exciting space for a diverse community of trendy and contemporary brands to connect, discover, and learn from each other.

Designers’ needs are evolving. We are reinventing retail by equipping designers with a turnkey pop-up station in prime locations as well as an online presence.

Spotango’s stations create an engaging shopping experience for shoppers to discover cutting edge brands and products every month.

The online store also enables you to discover more products and connect to the people and stories behind the brands.

Customers can effortlessly shop for the latest trends with direct contact to brands through Station by Spotango.


2.How can I apply as a brand?

We will be happy to find a way to work together! Please sign up directly on the brand's platform (you'll find a direct access on the footer "Brands login").

Please note that when you’ll agree on the commercial terms, you’ll have access to the platform to upload from 1 to 10 products. It does not mean that you”ll be published. This condition is based on Spotango’s approval or not.You’ll get an answer regarding your acceptance or not by email as quickly as possible. For any question, feel free to contact us at bandsupport.shop@spotango.com 


3.Where are the stations located? 

We have 7 stations in Tel Aviv and more to come:

Dizengoff 209

Dizengoff 162

Dizengoff 146

Sheinkin 32

Sheinkin 30

Shabazi 63

Mikve Israel 3

4.How can I buy?

You can find items you like through the shop or brands page.

Select all the product info and add to the chart.

 

5.Can I buy from different brands in the same order?

Sure! All the brands will be notified and will ship your products on time.

 

6.Where do you ship? How much does it cost?

We offer free shipping to Israel.

All items are shipped by the brands.

If you have any questions, please feel free to contact the brand. You will find the brand’s email address under the product description.

 

7.When can I expect to receive my delivery?

We fulfill online orders Sunday through Thursday within 24 hours of receiving the order. (Assuming all items are in stock and available for immediate delivery.)

Orders should arrive within 3-5 business days, unless otherwise stated.

All items are shipped by the brands.

If you have any questions, please feel free to contact the brand. You will find the brand’s email address under the product description.

 

8.How return works?

Return conditions are set by each individual brand which has its own return policy. 

Please have a look at the brand's page for return information. 

 

9.Can I find the same brands I see online in Spotango's pop up stores too?

Yes! Brands available at Station by Spotango might do some pop-up in one of our stations. 

To know more about, please have a look at the pop-up schedule page.

 

10.How works the pop-up schedule?

You can stay up to date with all of the upcoming pop-up stores in each station. 

Search for your favorite brands to view their next pop-up stores.

 

11.How can I be a part of Spotango’s community?

We’ll be very happy to have you in our community! Please subscribe by writing your email address on the Spotango homepage.

You’ll receive all the good news regarding Spotango’s brands, new products, and private sales.

 

12.Which payment methods are accepted?

You can pay you order using a credit card or paypal.